Inline Tube Return Policy
Returns & Refunds: Non-Stock & Made to Order Items
If the part is a non-stock item, or is made to order there are NO RETURNS OR EXCHANGES. These parts are made to order for individual customers, and because they are custom orders they can not be restocked or resold. If the part is defective, we will exchange the item and remake your custom part. All straight length tube cut to length is not returnable. Inline Tube stocks many popular brake and fuel line sets, as listed on our website and in our catalog. Even if an item is a non-stock part, it is made and shipped within 24-48 hours. If you are not sure whether your part is a stock or non-stock item, ask your sales representative for details or check the product details area for the made to order notation.
Returns & Refunds: Stock Items
Inline Tube stock items may be returned within thirty (30) days from the purchase date. All returns are subject to a 20% restocking charge. Merchandise must be in resalable condition (see below). Please follow the Return Procedure listed below. Returned items must be in new/unused/resalable condition and must be accompanied by a copy of the invoice and return authorization number for us to process any claim. No returns will be accepted after 30 days from the purchase date. No returns will be accepted for any portion of a complete set.
All returned goods are to be in resalable condition. This means we will not accept a part used on a car, greasy, damaged, bent or without the original box. Resalable means in the same condition as you received it in.
1. Email firstname.lastname@example.org to obtain a Return Merchandise Authorization. Please include the order number found on your invoice/sales receipt in your email, the vehicle you are working on and a description of your return request. Once your return is authorized, a prepaid FedEx shipping label will be emailed to you for you to return your items with.
2. Return the part in the original box with a copy of the invoice or sales receipt. The invoice number, located in the upper right corner of the invoice, must be clearly marked on the box for it to be accepted.
3. All return shipments are handled via Federal Express. If there is a problem or the package is lost, it may be tracked online. Inline Tube is not responsible for lost or damaged return packages.
4. The customer is responsible for the cost of the return freight on all returns and exchanges. The cost of the freight will be deducted from amount of the refund or billed to the customer prior to the shipment of any replacement items.
Damaged Packages - Shipping
Report damaged packages immediately via email at email@example.com and we will file a claim and reship the package. Please include pictures of the damages in your email to us. Damages MUST be reported WITHIN 5 DAYS of receipt of the order.
Wrong Addressed Packages
If a package is returned because of a wrong address, we will first determine how the mistake happened. If the mistake is the result of Inline Tube, the shipping costs will be picked up by Inline Tube. If the mistake is made by the customer, the shipping costs will by absorbed by the customer. The package will be reshipped only after shipping payment has been arranged. Large packages will usually not be accepted by P.O. Boxes a physical address is needed.
Shortages or Incorrect Items
If there is a mistake on your order, contact us immediately via email at firstname.lastname@example.org. We will make arrangements for the exchange of the correct items. Please take detailed pictures of what was received. Count and confirm items in sealed bags BEFORE opening that bag. Please include your order number and the name the order was placed under in your email. Shortages must be reported within 7 days of receipt of order.
Even with our extensive research and product development, we still encounter some car and truck applications with parts that differ. In the event that your new lines do not match up to your originals, you may send in your old lines for duplication. Please return the purchased lines back to Inline Tube along with your originals within 30 days. Upon receipt, we will restock the returned lines, duplicate your originals and send new replacements back to you at no additional cost. However, please be aware that Inline Tube is not responsible for transportation charges to initially send the first set of lines or your originals back to us for duplication.
Other Marketplace Orders
All return requests for orders from our affiliate eBay or Amazon stores must be initiated via the marketplace that order originated from. Please refer to the associated marketplace storefront for their specific return policies.