Inline Tube Return Policy
Returns & Refunds: Non Stock Items
If the part is a non stock item, or is made for your specific application, there are NO RETURNS. These parts are made to order for individual customers, and because they are custom orders they can not be restocked or resold. If the part is defective, we will exchange the item and remake your custom part. All straight length tube cut to length is not returnable. Inline Tube stocks many popular brake and fuel line sets, as listed on our website and in our catalog. Even if an item is a non stock part, it is made and shipped within 24-48 hours. If you are not sure whether your part is a stock or non stock item, ask your sales representative for details.
Returns & Refunds: Stock Items
Inline Tube stock items may be returned within thirty (30) days from the purchase date. All returns are subject to a 20% restocking charge. Shipped costs must be prepaid and merchandise must be in resalable condition (see below). Please follow the Return Procedure listed below. Returned items must be in new/unused/resalable condition and must be accompanied by a copy of the invoice and return authorization number for us to process any claim. No returns will be accepted after 30 days from the purchase date. No returns will be accepted for any portion of a complete set.
All returned goods are to be in resalable condition. This means we will not accept a part used on a car, greasy, damaged, bent or without the original box. Resalable means in the same condition as you received it in.
1. Call customer service and obtain a Return Authorization Number. This number allows the package to be accepted when it reaches Inline Tube. (No package will be accepted without a return number.)
2. Return the part in the original box with a copy of the invoice. The invoice number, located in the upper right corner of the invoice, must be clearly marked on the box for it to be accepted.
3. We suggest you ship via Federal Express or the United Parcel Service (UPS). If there is a problem or the package is lost, it may be tracked. Inline Tube is not responsible for lost packages. Please be aware that mailbox stores that offer Federal Express or UPS service, charge a service fee. To avoid these costs, go directly thru Federal Express or UPS.
4. Send returns to the address listed below:Inline Tube
We do not provide call tag service for parts pickup. The customer will pay freight on all return orders. Mailbox stores charge service and packing fees that are not refundable by Inline Tube.
Damaged Packages - Shipping
Report damaged packages shipped through Federal Express IMMEDIATELY to 1-800-463-3339. A Federal Express carrier will then pick up the package. Next, call Inline Tube at 586-532-1338 and we will file a claim and reship the package. Damages MUST be reported WITHIN 5 DAYS of receipt of the order.
Wrong Addressed Packages
If a package is returned because of a wrong address, we will first determine how the mistake happened. If the mistake is the result of Inline Tube, the shipping costs will be picked up by Inline Tube. If the mistake is made by the customer, the shipping costs will by absorbed by the customer. The package will be reshipped only after shipping payment has been arranged. Large packages will usually not be accepted by P.O. Boxes a physical address is needed.
Shortages or Incorrect Items
If there is a mistake on your order, contact us immediately and we will make arrangements for the exchange of the correct items. Please take detailed pictures of what was received. Count and confirm items in sealed bags BEFORE opening that bag. Please have a copy of the invoice ready when you call. Shortages must be reported within 7 days of receipt of order.